Shipping and Delivery Policy

Thank you for choosing Xookart We strive to ensure that your tea products are delivered to you in a timely and efficient manner. Please read our shipping and delivery policy to understand how we process and deliver your orders.

Delivery Timeline:

Our standard delivery timeline is 4-5 business days from the date of order confirmation. Please note that delivery times may vary depending on your location and the shipping method chosen.

Minimum Delivery Time:** 9 business days
Maximum Delivery Time:** 16 business days

Shipping Process:

Once your order is placed and payment is successfully processed, our fulfillment team will process and pack your  products carefully. We aim to dispatch all orders within 1-2 business days of receiving them.

Shipping Methods:

We offer a range of shipping methods to cater to different delivery preferences. The available shipping methods include:

– Standard Shipping: Delivery within 10-15 business days.
– Express Shipping: Expedited delivery within 6-7 business days (additional fees may apply).

Please note that the availability of express shipping may vary based on your location.

Order Tracking:

We provide order tracking services for all shipped orders. Once your order is dispatched, you will receive an email or SMS notification with a tracking link to monitor the status and location of your package.

Shipping Charges:

Shipping charges are calculated based on the total weight of your order and the selected shipping method. You can view the applicable shipping charges during the checkout process before finalizing your purchase.

International Shipping:

We currently offer shipping services within Canada. For international customers, we are actively working to expand our shipping reach and will update our policy as soon as we start offering international shipping.

Delivery Partners:

We have partnered with reputable and reliable courier services to ensure smooth and secure delivery of your tea products. While we strive to deliver on time, unforeseen circumstances or external factors may occasionally cause delays. In such cases, we will notify you promptly and keep you informed throughout the process.

Delivery Issues:

If you experience any issues with your delivery, such as delayed arrival or damaged packages, please contact us immediately. We will investigate the matter and work to resolve it promptly.

Delivery to Remote Locations:

Please note that delivery to remote or hard-to-reach locations may take additional time. We appreciate your understanding and patience in such instances.

Return of Undelivered Packages:

In the rare event that a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange for re-shipment. Additional shipping charges may apply for re-delivery.