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Refund Policy

Effective Date: January 1, 2025

At Xookart.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return or refund within 30 days of receiving your order, provided the item meets the following conditions:

  • The item is unused, in original packaging, and in the same condition as received.

  • Proof of purchase (e.g., order confirmation or receipt) is provided.

  • The item is not marked as Final Sale, Non-Returnable, or Personalized.

Non-returnable items include (but are not limited to):

  • Perishable goods

  • Personal care items

  • Gift cards

  • Digital products or downloadable software

2. Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us at admysys07@gmail.com.

3. Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product. To initiate an exchange, please contact us at admysys07@gmail.com within 7 days of receiving your item.

4. Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  • For Canadian customers, we recommend using tracked shipping for secure delivery.

  • For U.S. customers, please use a tracked service such as USPS, UPS, or FedEx.

5. Consumer Rights

This policy aligns with applicable consumer protection laws in both the United States and Canada, including but not limited to:

  • The U.S. Federal Trade Commission (FTC) rules regarding online commerce.

  • The Canada Consumer Product Safety Act and relevant provincial regulations (e.g., Ontario Consumer Protection Act, BC Business Practices and Consumer Protection Act).

Nothing in this policy limits your statutory rights under these laws.

6. Contact Us

For any questions regarding returns or refunds, please contact our support team:

Email: admysys07@gmail.com
Business Hours: Monday to Friday, 9 AM – 5 PM (EST)