Refund and Returns Policy:

We appreciate your business and strive to ensure your satisfaction with every purchase. Please review our Refund and Returns Policy below for a clear understanding of our procedures:

1.Returns Eligibility:

Products can only be returned under the following conditions:
– The packaging is torn or damaged upon delivery.
– The product received is significantly different from what was ordered, due to misleading information.

2.Initiating a Return:

If you believe your product meets the eligibility criteria stated above, you must initiate a return request within 2 days of receiving the product. Please contact our customer service team at +1 (905) 706-7786  to initiate the return process.

3.Return Process:

Once your return request is approved, our customer service team will guide you through the return process. You may be asked to provide photos or other documentation to support your claim. Return shipping instructions will be provided.

4.Inspection and Approval:

Upon receiving the returned item, our team will inspect it to verify whether it meets the eligibility criteria. If the return is approved, you will be notified via email.

5.Refunds:

If your return is approved, refunds will be processed within 4-5 business days. Refunds will be credited to the original payment method used during the purchase. Please note that the processing time for the refund to appear in your account may vary based on your financial institution.

6.Exceptions:

The following items are not eligible for return:
– Items that have been used, damaged, or altered after delivery.
– Products where the packaging is intact and not misleading, even if you change your mind.

7.Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to our customer service team at +1 (905) 706-7786.

Please remember that our Refund and Returns Policy is designed to ensure fairness and transparency in all transactions. We value your trust and will do our best to address any issues that may arise.

Thank you for choosing Xookart as your preferred shopping destination.